Need help? We're here for you.
Contact us
For any question, issue, or feedback about Prism, reach out to us at:
We typically respond within 24 hours.
Common questions
How do I cancel my subscription? Open Settings on your iPhone → tap your name → Subscriptions → Prism Pro → Cancel.
Where are my recordings stored?
All recordings and notes are stored locally on your device. We never access your data.
How do I delete my data?
Delete individual notes inside the app, or delete the app entirely to remove all data.
The app didn't transcribe correctly
AI transcription works best with clear audio. Try recording in a quieter environment and speaking naturally.
How do I restore my subscription on a new device?
Open Prism → Settings → tap "Restore Purchases".